From Chatbot to Checkout: Who Pays When Transactional Agents Play?
f 2025 was the year of agentic systems, 2026 may be the year these technologies reshape e-commerce. Agentic AI systems are defined by the ability to complete more complex, multi-step tasks, and exhibit greater autonomy over how to achieve user goals. As these systems have advanced, technology providers have been exploring the nexus between AI technologies and online commerce, with many launching purchase features and partnering with established retailers to offer shopping experiences within gen…