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Modeling Empathetic Alignment in Conversation
Jiamin Yang, David Jurgens
https://arxiv.org/abs/2405.00948 https://arxiv.org/pdf/2405.…

Modeling Empathetic Alignment in Conversation
Empathy requires perspective-taking: empathetic responses require a person to reason about what another has experienced and communicate that understanding in language. However, most NLP approaches to empathy do not explicitly model this alignment process. Here, we introduce a new approach to recognizing alignment in empathetic speech, grounded in Appraisal Theory. We introduce a new dataset of over 9.2K span-level annotations of different types of appraisals of a person's experience and over 3K…

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