Tootfinder

Charlie Kawwas, president of Broadcom's semiconductor group, says OpenAI is not the $10B customer the company announced during its earnings call in September (Ashley Capoot/CNBC)
https://www.cnbc.com/2025/10/13/broadcom-mystery-customer-openai.html

Broadcom's chip president says mystery $10 billion customer isn't OpenAI
Analysts predicted that AI startup OpenAI was the unnamed customer.

Marc Benioff says Salesforce is saving about $100M a year by using AI tools in its customer service operations (Brody Ford/Bloomberg)
https://www.bloomberg.com/news/articles/2025-10-14/salesforce-says-ai-customer-service-saves…

Salesforce Says AI Customer Service Saves $100 Million Annually
Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s customer service operations.

Explainability, risk modeling, and segmentation based customer churn analytics for personalized retention in e-commerce
Sanjula De Alwis, Indrajith Ekanayake
https://arxiv.org/abs/2510.11604

Explainability, risk modeling, and segmentation based customer churn analytics for personalized retention in e-commerce
In online retail, customer acquisition typically incurs higher costs than customer retention, motivating firms to invest in churn analytics. However, many contemporary churn models operate as opaque black boxes, limiting insight into the determinants of attrition, the timing of retention opportunities, and the identification of high-risk customer segments. Accordingly, the emphasis should shift from prediction alone to the design of personalized retention strategies grounded in interpretable ev…

All I can say is 'oh crap'...
https://www.ctvnews.ca/canada/article/canadian-tire-says-recent-breach-of-e-commerce-database-involved-customer-info/

LineageOS 23 auf Basis von Android 16 ist fertig
Das Custom-ROM LineageOS 23 auf Basis von Android 16 für über 100 Geräte ist fertig. Die Entwickler gehen im Zuge der Ankündigung mit Google ins Gericht.
https://www.…

Information Asymmetry in Queues with Strategic Customers
Shunan Zheng, John Hasenbein
https://arxiv.org/abs/2510.09899 https://arxiv.org/pdf/2510.09899

Information Asymmetry in Queues with Strategic Customers
This paper studies information asymmetry in an unobservable single-server queueing system. While system managers have knowledge of the true arrival rate, customers may lack this information and instead form arbitrary beliefs. We propose a three-tier hierarchy of information asymmetry with increasing levels of information disclosure:customers keep private beliefs, customers are aware of the beliefs of others, and customers know the true arrival rate. Within this framework, the effects of the bel…

Broadcom closes up 9.88% following the announcement of its custom chip deal with OpenAI; its stock is up over 50% in 2025 after more than doubling in 2024 (MacKenzie Sigalos/CNBC)
https://www.cnbc.com/2025/10/13/openai-partners-with-bro…

Broadcom stock pops 7% on OpenAI custom chip deal, adding to Nvidia and AMD agreements
OpenAI is teaming up with Broadcom to jointly develop and deploy 10 gigawatts of custom AI accelerators starting in 2026.

Outset, which develops AI agents that help Microsoft and other companies conduct customer research and surveys, raised a $30M Series B led by Radical Ventures (Chris Metinko/Axios)
https://www.axios.com/pro/enterprise-software-deals/202…

Exclusive: Customer research startup Outset raises $30M
Radical Ventures led the round.

Salesforce expands its partnerships with OpenAI and Anthropic to embed their AI models into Agentforce 360, including letting customers access it in ChatGPT (Larry Dignan/Constellation Research)
https://www.constellationr.com/blog-news/i

Salesforce expands OpenAI, Anthropic partnerships, eyes Agentforce everywhere
Salesforce expanded partnerships with OpenAI and Anthropic to embed their large language models into Agentforce 360. At Dreamforce 2025, Salesforce said it has expanded a partnership with OpenAI so customers can access Agentforce 360 in ChatGPT. Salesforce customers will be able to access sales records, review conversations and build Tableau visualizations from within ChatGPT.