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Exploring Empathy in Software Engineering: Insights from a Grey Literature Analysis of Practitioners' Perspectives
Lidiany Cerqueira, Jo\~ao Pedro Bastos, Danilo Neves, Glauco Carneiro, Rodrigo Sp\'inola, S\'avio Freire, Jos\'e Amancio Macedo Santos, Manoel Mendon\c{c}a
https://arxiv.org/abs/2507.05325

Exploring Empathy in Software Engineering: Insights from a Grey Literature Analysis of Practitioners' Perspectives
Context. Empathy, a key social skill, is essential for communication and collaboration in SE but remains an under-researched topic. Aims. This study investigates empathy in SE from practitioners' perspectives, aiming to characterize its meaning, identify barriers, discuss practices to overcome them, and explore its effects. Method. A qualitative content analysis was conducted on 55 web articles from DEV and Medium, two communities widely used by practitioners. To strengthen our findings, we con…