Tootfinder

> one in three service users cannot access online support without help – a figure that rises to more than six in ten for some benefits.
https://www.publictechnology.net/2025/09/29/society-and-welfare…

One in three cannot access online benefits without help, DWP study finds
Government’s welfare department has published the latest version of a major citizen study which finds that, for some benefit lines, more than three in five cannot use internet services unassisted A Department for Work and Pensions study of thousands of citizens has found that one in three ser