@jerome@jasette.facil.servicesA core problem of #ecommerce especially with small business is always about what happens when you ship to someone and the package goes missing.
Should the business be responsible?
Most consumers of course say yes.
But as a small business, why is a package stolen on a porch the responsability of the retailer, and not the home insurance?
I see arguments on both sā¦
@smurthys@hachyderm.ioFTW. You search for "coffee filter" and all 1000 results are for ground coffee to use in, and you won't ever guess this, *coffee filters*. š¤¦āāļø
#stupid #technology #ecommerce
@jerome@jasette.facil.servicesI've been lucky to run an ecommerce store for 10 years and only got 2 chargebacks.
One of them was a fraudulent one, where customer received the item but claimed it was defective without contacting us, sending us a photo or giving us a chance to make it right. For all we know, it was not defective.
Just won the chargeback dispute, which is actually not too frequent.
#ecommerce
@jerome@jasette.facil.servicesRE: #ecommerce no surprise there. We are talking of millions of stores.