Tootfinder

I'm quite frustrated with my #HPC IT.
I have a ticket open for about a year now. They have finally found a fix.
I try to implement the fix, and notice that they must have installed their #Python packages in such an esoteric way, that I cannot even guess how.
It's not the first time I get an answer that raises more questions.
Sometimes they want a conda install, sometimes conda is the devil.
It would really help if they would give clear answers and instructions, that would also reduce their work because I wouldn't need to ask for clarification.