Tootfinder

The ROI of #UX is the value of your entire company, because user research is the work that determines what problem is most valuable to solve in the first place.
Trouble is, people won't believe you if you tell them this.
So the second job on top of that job is to convince people to trust us.

The ROI of UX is so massive that no one will believe you
User research makes the most difference when findings challenge closely-held assumptions. But the truth is often unpopular.

Am I the only one who likes the new #Mastodon interface?
#UX #UI

Wondering if this would be useful?
(I messed up while screen recording this & accidentally mentioned everyone 😂 — now deleted, sorry 🙇‍♂️)
#PhanpySocialDev (still on my local, not on dev site)
#Design

You ask your roommate to buy toilet paper. They show you the receipt as proof. The next morning, when you need toilet paper, the drawer is actually empty. This is because they used an innovative new method called Lean Shopping, where instead of buying the things they just print out a receipt — saving time and money.
This is a story about the social nature of problem framing, and when "high velocity" becomes less productive.

Skipping alignment leads to zero-impact UX
Deliverable artifacts are only a small part of the social system that product development entails. Any "productivity" gained by ignoring that system is an illusion.

what the hell is wrong with meetup.com?
no way to get this away, no X - nothing...
#uifromhell #uxfromhell #ui #ux

Big tech is laying off user researchers in droves, because it believes that coercing its customers is more profitable than silly things like "making good products people want to buy."
But now the FAFO pendulum is coming around, with Amazon's $2.5B dark pattern settlement and #a11y lawsuits galore.
#UX

UX so bad that it's illegal
Big tech is divesting from user-centered design, and getting into hot water with the law.

#KDE folks, and #UX folks in particurlar, what am I to make of this Dolphin behaviour with #Nextcloud where some have ⮾ and some have ✅ but a hover makes them disappear? Where would I have been told what they do?

A long time ago, when I've used the #Opera browser (the real one), I've discovered mouse #gestures. Even though I've only used the basic ones like back / forward / reload / close tab, I've found them brilliant. To this day, I can't comprehend why not only modern browsers rejected this feature, but also why it didn't become widespread across desktop GUIs.
But then, today the peak application #UX is a website packed in a vulnerable low quality embedded browser. And designers are blindly trying to copy bad mobile designs into desktop PC applications, with no consideration how ill fit they are.
#UI #GUI

In the ZIRP era, #UX was evangelized as a magic wand to 10x value — and after that bubble popped, UX found a niche as a delivery function. Unfortunately, optimizing our process for faster outputs over outcomes meant that #AI came and ate our lunch with instant outputs/no outcomes.
But this was no golden…

Design struggles to be born
The golden age of UX is over. But the momentum that it brought is not yet extinguished, and a new generation of design leaders is seizing it.

🤘 Design and Implementation of a 3D Korean Sign Language Learning System Using Pseudo-Hologram
#ui

I uninstalled Acrobat. I have had it with that Adobe crap. 🤮
Bye Felicia.
#UX #Adobe #Acrobat #technology

BUSINESS LEADER: We don't want to constrain our addressable market by getting too specific with our user persona. This product is for everyone!
DESIGNER: That's great! Let's talk about accessibility
BUSINESS LEADER: Oh, I didn't mean it like *that*
#a11y #UX

Users hate #AI. So tech made it mandatory. Even if you don't personally use it, it pollutes what you read and how systems make decisions. The computer's hallucinated word is final.
And it steals your data to do it.
Your tools are constructing you as a subject of surveillance — the #UX is …

The AI age is the "age of no consent"
"Inevitability" means design decisions are no longer informed by user needs; now they are unilaterally imposed. The users are the ones being designed.

#UX has never been able to shake the perception that our work is about the outputs. Managers now look at #AI tools that can generate outputs and ask — this is just as good, right?
They don't have the context to understand that it's NOT just as good. But many designers have *deliberately* avoided…

Only outputs can be automated
By emphasizing design's role as a producer of visual outputs, our leaders have eroded the entire justification for UX as a practice.

"Good design is intuitive" is so ingrained into the way we think and talk about the work that we often forget to ask the key question - *to whom?*
Any interface is "intuitive" to someone who is already familiar with the design patterns and the interaction techniques that it uses. Similarly, any interface is "unintuitive" when it introduces the user to new interaction techniques.
🧵 short thread 🧵

#UX #Design claims to be "solving user problems" and "creating value" and "building with empathy" — and yet this feature still doesn't exist.

Is your super cool UX really better than just emailing a spreadsheet back and forth?
Before you answer, think about what "better" means to whom. #uxdesign