Tootfinder

Creating triage #chatbots to address failures in critical #MentalHealth infrastructure isn’t a solution to the problem: it simply adds another hoop to jump through en route to adequate, human-mediated care and treatment. #health

Die Bank #DKB hat alle Möglichkeiten, menschliche Support-Mitarbeitende zu erreichen, von ihrer Seite und aus ihrem Online-Banking entfernt. Stattdessen läuft der Support zwingend über einen #KI-#Chatbot . Von dess…

Thanks, customer support #AI chatbot. So f**king helpful.
Bot: “Contact our support team”
Me: “How do I do that?”
Bot: “I can’t help you.”
(I want to scream so badly)
#chatbot #tech #CustomerSupportNightmare #CustomerSupport

This is how “delighted” and “helped” I feel.
and no, I still have no idea how to resolve my issue. #AI #chatbot #tech #CustomerSupportNightmare #CustomerSupport