When I contacted my #bank last time via its web service, I got the reply there, after two days.
This time I've also used the web service, and:
• A week later, got a text that they've started processing my request.
• Further two weeks later, I've got an e-mail asking if I'm interested in "electronic reply". I answer using the formula they give.
• Three days later, they text me that they've sent the reply via traditional mail. 🤦
I wonder why they didn't accept my request to reply via e-mail. Was it that I quoted their original mail, or perhaps they didn't like the encoding my mail client used…