Hard to find a single summarizing quote from the post, but it keeps coming back to two closely related ideas:
(1) the tendency of humans to blame themselves for poor tool performance (“oh I should have prompted in •that• way instead, my bad”), and
(2) what we educators call the “hidden curriculum:” people are unaware of learning they have done / habitual effort they are expending, and thus they see their own learning / ongoing effort as zero-cost, obvious, nonexistent, innate personal virtue, etc.
The existence of (2) sets people up for (1); recognizing (2) helps cure (1).
4/